Сط '֡ءҴѧ' Ѻ 'ê١' 繷ҹԡС⪠(Win Cust. Heart)
  Ѵ١Ҵ...ԡ÷ԹһзѺ (Lock customer Through Proactive Service)
  ѧ "ȹԧǡ" оѲ "ѡҾ㹡÷ӧҹ" Ѻҹԡ (Positive Attitude and Potential)
  شѧ 'úԡ' ѡҾ '÷ӧҹ繷' ѺҹԡʹѺʹعҪվ (Build up Service Skill)
  ҧзѺ٧ش...ºԡ÷ҧѾ (Creating Customer Delight on Telephone)
  طѭСõѴԹ...ѺҪվѺҹԡ (Problem Solving & Decision Making)
  ѧ 'طèҵͧ'...ͤȢͧҹԡ (Communication & Negotiations)
  кؤԡҾ....·з͹繵Ǥسҡ¹͡ҧȨ (Style & Personality)
  ؤԡҾС...ح㹧ҹԡ (Personality and Communication Improvement)
  úäѹѺ١ CRM : Customer Relationship Management
  úûʺó١ : CEM
  Customer Service in Excellence & Service Mind
  Customer Service & Dealing with Aggression on the Phone
  Win-Win Strategies to Resolving Customer Conflict
 
 
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