à¨ÒСÅÂØ·¸ì '¤é¹ÅÖ¡·Ø¡¤ÇÒÁ¤Ò´ËÇѧ' à¤Åç´ÅѺ '¡Òê¹Ðã¨ÅÙ¡¤éÒ' ÊÙè¡ÒÃà»ç¹·ÕÁ§Ò¹ºÃÔ¡ÒÃáÅСÒâÒªÑé¹àÅÔÈ (Win Cust. Heart)
  ÁÑ´ã¨ÅÙ¡¤éÒ´éÇÂ...ºÃÔ¡Ò÷Õèà¡Ô¹¡ÇèÒ»ÃзѺ㨠(Lock customer Through Proactive Service)
  à¾ÔèÁ¾Åѧ "·Ñȹ¤µÔàªÔ§ºÇ¡" áÅоѲ¹Ò "ÈÑ¡ÂÀҾ㹡Ò÷ӧҹ" ÊÓËÃѺ·ÕÁ§Ò¹ºÃÔ¡Òà (Positive Attitude and Potential)
  ¨Ø´¾Åѧ '¡ÒúÃÔ¡ÒÃ' áÅÐà¾ÔèÁÈÑ¡ÂÀÒ¾ '¡Ò÷ӧҹà»ç¹·ÕÁ' ÊÓËÃѺ·ÕÁ§Ò¹ºÃÔ¡ÒÃáÅÐʹѺʹعÁ×ÍÍÒªÕ¾ (Build up Service Skill)
  ÊÃéÒ§¤ÇÒÁ»ÃзѺã¨ÊÙ§ÊØ´...´éǺÃÔ¡Ò÷ҧâ·ÃÈѾ·ì·Õèà»ç¹àÅÔÈ (Creating Customer Delight on Telephone)
  ¡ÅÂØ·¸ì¡ÒÃá¡é»Ñ­ËÒáÅСÒõѴÊÔ¹ã¨...à¤Åç´ÅѺÊÙè¤ÇÒÁà»ç¹Á×ÍÍÒªÕ¾ÊÓËÃѺ·ÕÁ§Ò¹ºÃÔ¡Òà (Problem Solving & Decision Making)
  à¾ÔèÁ¾Åѧ '¡ÅÂØ·¸ì¡ÒÃÊ×èÍÊÒÃáÅÐà¨Ã¨ÒµèÍÃͧ'...à¾×èͤÇÒÁà»ç¹àÅÔȢͧ·ÕÁ§Ò¹ºÃÔ¡Òà (Communication & Negotiations)
  ÊäµÅìáÅкؤÅÔ¡ÀÒ¾....¼ÙéªèÇ·Õè¨ÐÊзé͹¤ÇÒÁà»ç¹µÑǤس¨Ò¡ÀÒÂã¹ÊÙèÀÒ¹͡ÍÂèÒ§¹èÒÍÑȨÃÃÂì (Style & Personality)
  ºØ¤ÅÔ¡ÀÒ¾áÅСÒÃÊ×èÍÊÒÃ...¡Ø­á¨ÊÙè¤ÇÒÁÊÓàÃç¨ã¹§Ò¹ºÃÔ¡Òà (Personality and Communication Improvement)
  ¡ÒúÃÔËÒäÇÒÁÊÑÁ¾Ñ¹¸ì¡ÑºÅÙ¡¤éÒ CRM : Customer Relationship Management
  ¡ÒúÃÔËÒûÃÐʺ¡ÒóìÅÙ¡¤éÒ : CEM
  Customer Service in Excellence & Service Mind
  Customer Service & Dealing with Aggression on the Phone
  Win-Win Strategies to Resolving Customer Conflict
 
 
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